![]() Your email address is not in the database. My email address that should be on file is correct. and got "Email Address not in our database Try Again". Go to the login page of the customer menu on our web site and there's a link for people who forgot their login password. Product: Song List Generator 4.x Name: Brendan Lafferty Key: 15XXXXXX Now the program is back in Trial Mode, my activation failed and the original customer number that I was given doesn't work to log me in to your website. I launched the program and a pop-up mentioned that an update was available, so I downloaded and installed the update. I purchased a license for Song List Generator some time ago and haven't used the program in a couple of years. I could have saved an hour and just punched a wall without dealing with this BS. Friends, if you value your money and have even an ounce of integrity, do not do business with Bob Latshaw or Karaosoft. I wish I had read this old thread before attempting to contact Karaosoft this morning. What exactly wasn't I paying attention to? Remember, this all started with you telling me to pay attention. No, but I don't mind telling you that you've just listed an instance when it won't give you a reason, which proves my point. Now do you want to explain to me how an older piece of software could possibly know where a new server is and predict that we'd change the company name one day? Figure that one out and I'll nominate you for the Nobel prize.AND hire you! That error is telling you that the server is giving you an empty response because it's attempting to contact the old server. If it always give a reason, it would say "you need to update your software" or something to that effect. According to my definitions, "empty response"cannot be considered as giving a reason. What I don't understand is how you believe that that response can be considered as " it always give you a reason". That error just means you don't have the latest version installed. Had they simply left the words "pay attention" out of this, and maybe said, "It should give you a specific reason", it would have been great customer service.Īmazing how a few words can change the tone of a message. I should note that the last response came very quickly.and it did work. Would recommend not telling people to pay attention because it obviously does not always give a specific reason. You need to install the latest version and activate it with your license key. That just means you have an older Latshaw version. The request failed with an empty response. Scott: this is the response i get: Testing Connection to web service. If you click ok after an error, if will give you a very specific reason. I tried adding license, I tried resetting it on website, but still says activation failed with no reason given. Scott: Hello, I went to use the software on my computer and the license on it says it's in trial mode. I don't believe they were trying to be rude, but I believe they don't understand how a message can come across So I messaged them through facebook and this is the thread. ![]() Had an issue with my license from Latshas Karaosoft/Karma.
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